Privacy Policy

This privacy notice applies to CMA Mortgage Brokers. Throughout this document, “we” or “us” refers to CMA Mortgage Brokers.

CMA Mortgage Brokers is a company registered in England and Wales under company number 16019660.

Registered office: 254 Worle Moor Road, WSM, BS24 7JG.

This document explains our policies regarding the information we collect about you, both identifiable and non-identifiable.

Protecting Your Privacy

We are committed to protecting your privacy and confidentiality. We understand the importance of ensuring that your data is secure and used only for its intended purpose. Our practices comply with UK law, including the Data Protection Act 1998. If you feel we are falling short of your expectations or failing to comply with our policy, please contact us.

By using our website, you agree to the terms outlined within this privacy policy. If you do not agree to any part of this policy, we advise you to stop using our website immediately.

Unless explicitly stated, we do not sell, share, or disclose personal information to third parties.

Information We Collect and Why

Here is an overview of the types of information we collect and why it’s necessary to do so.

1. Basic Identification and Contact Information

This includes details such as your name, address, phone number, and email address. This information is used to:

Provide the services you request.
Verify your identity for security purposes.
Notify you about our services and promotional offers.

2. Non-Identifiable Information

We may collect and use anonymised data for demographic purposes or to analyse website performance.

3. Marketplace Information

If you provide data to facilitate the purchase of services via our website, your data may be passed to the relevant third party to fulfil your request.

4. Domain Name and Email Address

Our servers recognise your domain name and record the pages you visit. Under no circumstances will your email address be shared with anyone outside our organisation unless it is necessary to fulfil our service obligations. This information allows us to:

Communicate with you effectively.
Improve the quality of our website.
Share updates on your subscribed services or related offerings.

Information You Provide to Us

a) Forum or Blog Posts

Information posted on any public areas of our website (such as forums or blogs) is stored on our servers. While we may not actively use this data, our terms and conditions reserve the right to do so if deemed necessary.

b) Website Usage Data

We may use tools like JavaScript to collect data about how you interact with our site, including the pages visited, the time spent on each page, and user navigation patterns. This non-identifiable data is used to enhance our services.

c) Marketing Preferences

If you provide consent to receive marketing emails from us, you may opt out of receiving these communications at any time by contacting craig@cmamortgagebrokers.co.uk.

d) Complaints

If a complaint is made, we record the information provided and may share relevant details with third parties to resolve the issue. We maintain discretion and provide only the necessary information to address the concern.

e) Job Applications

If you apply for a position with CMA Mortgage Brokers, we may retain the details provided for up to three years for potential future opportunities. Employment-related records are kept for six years after termination of employment.

Use of Cookies

Our website uses cookies to enhance user experience. Please refer to our full Cookies Policy for detailed information on their usage and how to manage them.

Email Communication

Please note that while we strive to maintain the confidentiality of email correspondence, email is not always a secure method of communication.

Information Handling and Retention

Business and Personal Information

We ensure confidentiality around all information provided in the course of our relationship with you. Such data is not used beyond the agreed purpose. Business records are retained for six years in compliance with legal and tax requirements.

Marketing Information

We may share your email and name with selected affiliates who offer services or products you may find beneficial, but only with your permission. You can opt out of this at any time by emailing info@cmamortgagebrokers.co.uk.

Third-Party Data

We may use tools such as Google Analytics to gather general insights about website performance and demographics. This data is anonymised and cannot be traced back to you.

Government Requests

We are legally obliged to provide information to law enforcement or regulatory authorities if required by law or court order.

Your Rights

You have the right to review or update the personal information we hold about you by contacting us at 254 Worle Moor Road, WSM, BS24 7JG. We may request identity verification to protect your data.

Removing Your Information

Should you wish to have your data removed from our records, please also contact craig@cmamortgagebrokers.co.uk, and we will address your request in accordance with legal obligations.

Complaints and Concerns

If you feel your privacy has been breached, please contact us immediately. We will work to resolve your concern promptly and efficiently.

Updates to the Privacy Policy

This policy may occasionally be updated to reflect changes in legal obligations or our business practices. Please visit this page periodically to stay informed.

Thank you for trusting CMA Mortgage Brokers. Your privacy matters to us.

CMA Mortgage Brokers

Registered office address: 254 Worle Moor Road, WSM, BS24 7JG

Company Registration Number: 16019660

Privacy Policy – CMA Mortgage Brokers